Vacancy: Sales & Administration Assistant

Reporting to: Company Directors

Based in: Remote working & monthly in person meetings (various locations)

Working pattern: Full time (35 hours). Monday – Friday. Days may change during peak trading season. 

The role
In this role you will be part of a growing, hands on retail brand and help to elevate the business through sales, product development and e-ecommerce processes. Its a role that encompasses all aspects of online retail and is a great opportunity for someone who wants to work within a successful and expanding homeware brand. You will provide valuable support to our sales and leadership team while also handling various administrative tasks. The ideal candidate will have exceptional communication skills, a strong attention to detail and the ability to multitask effectively.

Salary: £25k PA

Key responsibilities and duties

  • Assist the sales team in managing customer inquiries and requests, including answering phone calls, responding to emails, and providing product information.
  • Prepare and send sales quotes, invoices, and purchase orders to customers.
  • Coordinate and schedule sales appointments and meetings, ensuring all necessary materials and information are available.
  • Managing UK and US customer database and communications. Maintain accurate and up-to-date customer records in our CRM system.
  • Coordinate with other departments, such as production and shipping to ensure timely delivery of orders.
  • Assisting with website product set up and ongoing maintenance of the lights&lamps product catalogue.
  • Assist in the preparation of sales presentations, reports and proposals.
  • Conduct market research and competitor analysis to identify new business opportunities.
  • Provide general administrative support, including filing documents, organising files, and managing shipping schedules.
  • Assist with travel arrangements and expense reporting for the directors.

    The ideal candidate

    • Higher education degree or equivalent.
    • Minimum 3 years extensive experience in a retail sales support or administration role.
    • A passion for homewares and lighting products.
    • Excellent written and verbal communication skills.
    • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
    • Proficiency in Microsoft Office Suite, Adobe suite and CRM software.
    • Knowledge of Shopify B2B ecommerce platform preferred but not essential.
    • Ability to work independently, manage workload and collaborate effectively with team members.
    • Attention to detail and accuracy in data entry and record keeping.
    • Strong problem-solving skills and the ability to adapt to changing priorities.
    • Knowledge of retail sales principles and techniques.
    • Knowledge of lighting products and lighting retail beneficial but not essential.


    • We’re offering a competitive salary and benefits, as well as opportunities for professional growth and development within a successful, growing retail brand.
    • 28 days holiday allowance + Bank Holidays + a day off for your birthday
    • Monthly team lunches as part of our team meetings.
    • 25% friends and family discount

    If you are a self-motivated individual with a passion for homeware product, sales and administration, we would love to hear from you. Apply today to join our dynamic team!


    Free shipping

    Next day delivery available

    28 day returns policy

    100% recyclable packaging