PRIVACY POLICY
lights&lamps understands that your privacy is important to you and that you care about how your personal data is used and shared online, and it's important to us too. We respect and value the privacy of everyone who visits this website www.lightsandlamps.com (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

From time to time we may need to change this policy and will do so by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th August 2020.

Information About Us

Our site is operated by lights&lamps, a limited company registered in England under company number 07533302, whose registered address is 34 Market Street, Bradford on Avon, BA15 1LL.

Our website is powered by Shopify. To read more on the Shopify GDPR policy and how data is collected and used click here

What information does lights&lamps collect? 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lightsandlamps.com

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
1. Communicate with you
2. Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns through Klaviyo (policy details) / Facebook (policy details) / Instagram and other social media platforms)

How we use your data: 

1. Providing and managing your access to our site.

2. Personalising and tailoring your experience on our site. 

3. Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you).

4. Personalising and tailoring our products and services for you.

5. Replying to emails from you;

6. Supplying you with emails that you have opted in to (you may unsubscribe or opt-out at any time through the link at the bottom of every email).

How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Sharing your data.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We share your personal information with third parties only relevant to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout.

We use a third party application on our website, to generate mailing lists and social media links. These policys can be requested for further reading also. We provide shipping details such as addresses and phone numbers to our distribution centre who will use it to fulfil the shipping via MyHermes or RoyalMail when sending your order(s).

Data sharing or selling to non-affiliated third parties

"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Mobile Terms of Service

lights&lamps

Last updated: Jan. 26, 2025

The lights&lamps mobile message service (the "Service") is operated by lights&lamps (“lights&lamps”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to lights&lamps’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of lights&lamps through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with lights&lamps. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to lightslamps or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other lights&lamps mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to lightslamps or email sales@lightsandlamps.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Storing your personal data

In operating our business via lights&lamps website, your data is processed by our staff in the UK. We do not provide our own IT servers.  However third party shall not have access to your personal data unless the law allows them to do so. 

Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.

Storage of payment details

We do not store credit card details nor do we share customer details with any 3rd parties.

Third party links

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

"lights&lamps's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Your rights - How you can opt-out, remove or modify information you have provided to us.

To modify your e-mail newsletter subscription, please click on the “unsubscribe” link at the bottom of our newsletter.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. To completely remove your account, please email us and we will delete it for you. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Contacting us

Address: lights&lamps, 34 Market Street, Bradford on Avon, BA15 1LL

Email: sales@lightsandlamps.com

Your consent

By using our site, you consent to our privacy policy