You can now cancel your order for up to 30 minutes after checkout.

If you still have access to your order status page, you can cancel your order there. Otherwise, you can log in to your account and cancel it from the Orders section.

Please note that after 30 minutes, the option to cancel or make changes will no longer be available.

If any changes are made after 2pm, your order will be dispatched on the next working day. While express shipping may be selected, we cannot guarantee same-day delivery for orders edited after 2pm.

Once the 30-minute window has passed and your order is confirmed, we’re unfortunately unable to make any further changes.

Some products are already discounted or included in promotional pricing. As these items are already reduced, further discounts cannot be used in addition to these offers.

Sorry, you cannot place an order for out-of-stock items until pre-order opens.

Click the box under "Include required bulbs?", scroll down and select "No".

Lightbulbs are optional and cannot be purchased on their own. They are currently only available with the main light fittings.

All our products are sold as shown on the website, and we are unable to offer any customisation.

Unfortunately, there are websites illegally selling copies of our designs at a much lower cost and quality. Please note that our products are only available through our official UK and US websites, and we do not permit resale via any third-party websites or platforms. We cannot price match such websites.

The lightbulb option may not be available if the lightbulb is temporarily out of stock. All our products are fully compatible with third-party bulbs from any trusted manufactures.

All standard orders are dispatched within 1-2 business days. Pallet shipping may require 1-3 business days.

We are unable to provide the restock or dispatch date for pre-orders. Please refer to the estimated timeframe shown on the product page.

We are currently unable to offer timed dispatches. All standard orders are processed in 1-2 business days. You may be able to change the delivery date with the courier once you receive the tracking details.

Some items require pallet shipping due to their size and weight and are subject to an additional fee. This is noted on the relevant product pages. We are unable to discount or waive the pallet shipping cost.

Standard sized items can be shipped to Northern Ireland via DPD. Large items require pallet shipping are not available for NI.

We are currently unable to deliver outside of the UK. Items require pallet shipping cannot be delivered to Northern Ireland.

We are unable to ship to these regions.

The estimated restock time is shown in the "Standard delivery" section on each product page. Unfortunately, we are unable to provide exact restock dates at this time. The timeframes shown on our website are estimates and may be subject to change depending on international shipping conditions.

Orders containing more than one item are often dispatched in multiple boxes under a single consignment number. Unfortunately, DPD occasionally separate deliveries, and in such cases, the remaining boxes are typically delivered the following day, even if the tracking status shows as ‘delivered’.

As this is part of DPD’s automated process, please allow all parcels to be delivered within 2 business days of dispatch.

The lightbulbs are fragile, so we pack them within the main light or lamp fitting box where we can. Before you contact us, please thoroughly double check all the gaps inside the box for the bulbs. Boxes contain lightbulbs are manually marked on the shipping label.

In the unlikely event that your order does not arrive or an item is missing from your delivery please get in touch with us within 7 calendar days of receiving your dispatch notification email.

We are unfortunately unable to resend any returned parcels. Please note any items that are rejected at delivery point or returned to us due to failed delivery attempts are subject to a restocking fee when it arrives at our warehouse. If you still require the item, please place a new order. However, if your parcel has been rerouted back to us for no reason, please get in touch and we will be happy to assist.

We are currently unable to send individual notifications when returns arrive at our warehouse. Once the returned parcel arrives with us, it will be processed through our inspection stage, and you will receive an email once the return has been processed.

Returns that require pallets and/or weigh over 20kg must not be processed through the online returns portal, as they will be blocked. These items do not meet the criteria for a standard return.

Customers are responsible for arranging their own courier collection for palletised returns.

Please note that free returns apply to standard parcel returns only and do not cover palletised items.

Please ensure that you do not place multiple boxes under the same return label. Returns sent using one label for multiple parcels may be rejected by the courier, and we cannot guarantee that these returns will be successfully processed.

If you are returning more than one item, each item must be processed as an individual return. This will generate a separate return label for each item. Please make sure you are placing the correct label with the correct return item.

If your parcel is too large for a DPD Drop-Off point, please take it directly to your nearest DPD Depot or ParcelShop that accepts larger packages. You can also arrange a home collection via the DPD website if that’s more convenient. Please note: if you choose courier pickup, free return labels are not available for this delivery method.

Please note:

• Typical DPD parcelshop max: ~120 × 60 × 60 cm, ~20 kg
• Anything over may need depot delivery.

We do not offer exchanges at this time. The item needs to be sent back to us for a refund.

Please note that all items must be returned in the original packaging.

We are unfortunately unable to accept returns of any orders that have gone outside of the 30-day return window.

Due to our warehouse fulfilment operations and procedures we are not able to accept any in person returns. No items will be accepted under any circumstances and all items must be returned via courier.

Unfortunately, we do not offer free collection returns. If you’d prefer to have your parcel picked up from home, you can arrange a home collection via the DPD website or use another courier of your choice. Please note: free return labels are not available for parcels returned via courier pickup.

Some products are already discounted or included in promotional pricing. As these items are already reduced, trade discounts cannot be used in addition to these offers, so no extra trade discount will be shown.

We don't send out quotes at this time. Please check trade prices on our website through your trade account.

No, orders must be placed directly on our website through your trade account with an accepted payment method. However, if you need to place a very large order, we may be able to assist. Please get in touch with us with requried SKUs and quantities.

Instruction manuals can only be sent once the order has been confirmed. Please get in touch with us with your order number and we'll be happy to help.

Please send an application on our trade page. When applying, please make sure all details are provided, as incomplete applications may be declined. We require a valid website, however, if your website happens to be under construction, please send us a portfolio or similar document that showcases your previous work and detailed information on your business. Unfortunately, social media accounts or photos alone cannot be accepted in place of a company website.