L&L Gift voucher
Give the gift of a light or lamp! For our digital voucher, you will receive a unique code that can be applied at the checkout and will create a deduction based upon the denomination you purchase.
L&L Gift vouchers
Unique code sent to you immediately after purchasing.
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FAQ
Bulbs
We make it easy for you to purchase the necessary bulbs for your light/lamp during the checkout process. Our system automatically pairs the required bulb type and quantity with your light/lamp, so you don't have to worry about it.
By default, the option to purchase bulbs is set to "YES", but if you prefer to not include them, simply select "NO" option from above.
Delivery information
Once your order is processed and dispatched from our warehouse, you will receive a tracking reference.
Delivery (total order value)
Under £100 = £6
£100 to £200 = £10
Over £200 = FREE * Please note items that need to be pallet shipped do not qualify for any free shipping. Pallet ship items are marked clearly on their individual product listings.
If your item is Pre order, please see the estimated date in the product information above.
Express delivery
At checkout, we offer an express delivery option for those who need their order shipped as quickly as possible. To ensure same-day processing and shipping, please place your express order no later than 2pm. If you place an express order after 2pm, it will be shipped on the following day.
Delivery (total order value)
Under £100 = £10
£100 to £200 = £15
Over £200 = £20
PLEASE NOTE: Some products are exempt from our Express shipping service
Warranty & Returns
Warranty information:
Electrical parts and faults: Rest assured you have 2 years of coverage for electrical parts and faults.
Product Finish: Everyone uses our products in different ways and in different places. We will guarantee the finish of our products for 1 year and will discuss any issues after that on a case by case basis.
Please be aware that, in the event of a return, we reserve the right to provide a like-for-like replacement or a suitable alternative.
Returns
The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds will be processed within 14 days.
