returns & refunds
The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds will be processed within 14 days.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Any items that are used or returned outside the 28 day window will not be refunded, unless the return has been approved by a member of our customer service team. lights&lamps reserves the right to refuse a refund on items deemed not to be resalable.
Faulty or damaged or lost items
Please ensure you check all goods upon delivery as any fault or damage must be reported to us within 7 days of receiving your item and before any item is installed or fitted. Any faulty or damaged goods returns must be approved by a member of our customer service team prior to returning the item(s).
If a repair or replacement cannot be provided then please return the item to us within 7 days of receiving it, and we won’t charge you for the return.
For any lost items, we must be notified of this within 7 days of receipt of your dispatch email.
If you require any additional help or have any questions about your return please get in touch with us at firstname.lastname@example.org and we will be happy to assist you.
Email - email@example.com
Our customer service hours are between 9-5pm Monday-Friday and we will endeavour to respond to your enquiry within 48 hours.