Returns and Refunds

The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds due will be processed within 14 days. 

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Any items that are used or returned outside the 28 day window will not be refunded, unless the return has been approved by a member of our customer service team.

lights&lamps reserves the right to refuse a refund on items deemed not to be resalable.

Have a shipping question?

Please contact our customer support team who will be happy to help and advise you.

Our customer service hours are between 9-5pm Monday-Friday and we will endeavour to respond to your enquiry within 48 hours. 

Contact us

Free shipping

Next day delivery available

28 day returns policy

100% recyclable packaging