Returns and Refunds
The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds due will be processed within 14 days.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Any items that are used or returned outside the 28 day window will not be refunded, unless the return has been approved by a member of our customer service team.
lights&lamps reserves the right to refuse a refund on items deemed not to be resalable.
How to return an item
Step 1: Please contact our customer service team on sales@lightsandlamps.com prior to making any return.
Step 2: You will need to let us know your order number, the item you want to return and the reason for your return. Our customer service team will then provide you with a returns form to complete and send back with your return.
Step 3: Arrange for the item to be returned to us at the below address:
RETURNS ADDRESS
lightsandlamps.com
Westacott Road,
Barnstaple,
EX32 8AW
PLEASE NOTE: Any faulty or damaged goods returns must be approved by a member of our customer service team prior to returning the item(s). If the item is in stock a replacement will be offered.
**Please note**
Do not return any items to lights&lamps registered company address. lights&lamps will not accept liability for any goods returned directly to this address and refunds may not be processed for items returned to an incorrect returns address.
Missing items
In the unlikely event that an item is missing from your delivery please get in touch on sales@lightsandlamps.com and our team will be able to assist you.
In order to provide help and support as quickly as possible please provide us with your full name and order number.
Faults and damage
Please ensure you check all goods upon delivery as any fault or damage must be reported to us within 7 days of receiving your item and before any item is installed or fitted.
In the unlikely event there is an issue with your light or lamp please email our customer service team on sales@lightsandlamps.com as soon as possible. In order to assist you as quickly as possible you will need to provide detailed images or a video of any damage or fault.
NB: Any faulty or damaged goods returns must be approved by a member of our customer service team prior to returning the item(s).
If a repair or replacement cannot be provided then please return the item to us within 7 days of receiving it, and we won’t charge you for the return.
Have a shipping question?
Please contact our customer support team who will be happy to help and advise you.
Our customer service hours are between 9-5pm Monday-Friday and we will endeavour to respond to your enquiry within 48 hours.
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